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Shipping and Returns

Shipping Exclusions

Branded Hemp Products retains the right to not ship to any states or territories where local laws conflict with H.R. 2: The Agricultural Improvement Act of 2018, also known as the 2018 Farm Bill. Due to Δ8THC either being illegal or not explicitly legal according to state laws, this product does not ship to the following states: Alaska, Arizona, Arkansas, Delaware, Idaho, Iowa, Mississippi, Montana, Nebraska, Nevada, Utah.

If your state laws have been recently updated or you feel there is language supporting Δ8THC’s legality in your state, please reach out to us here with excerpts from the bill supporting your case, as well as links to the full-text versions of your state laws for our review.

Shipping Delays

We appreciate your understanding as we comply with COVID-19 guidelines, shipping timelines may vary. Thank you for your patience as we work to fulfill your order as quickly as possible.

Please note that shipping and processing times are separate. Shipping times are dependent on the carrier selected. We will be offering express shipping through FedEx for $9.99. Carrier times vary due to the COVID.

Wholesale Orders

Orders under $20,000 typically ship within 2-4 business days. For orders over $20,000 or orders of more than 250 units of any particular SKU, please call ahead for estimates on fulfillment. 99 percent of wholesale orders are completed within 7 business days.

There are times where one particular item may hold up the rest of the order from being shipped in a timely fashion. When this happens we will reach out to you to alert you of the issue and allow you to choose how we move forward, which may include shipping the order in 2 shipments, refunding you the out-of-stock item, or some other mutually agreed-upon solution.

Shipping is included for free on your order and we ship Priority USPS or FedEx ground depending on cost. If you’d like to upgrade to a different carrier or overnight shipping you can do so by paying the difference between the free method of shipping and the cost of your preferred method.

To request a change to standard shipping, please reach out to your sales rep or include the request in the details of your order. An invoice for the difference in shipping will be emailed to the email provided on your order and must be paid in order for shipping to take place. Note that non-payment may result in the delay of your order.

Refunds

For all refund issues pertaining to orders made via bhproducts.store, we encourage you to contact us.

We do not handle refunds for purchases made at independent retail locations. If you purchased a Branded Hemp product at a retail location, or through a website other than brandedhemp.com, you will need to deal directly with the store or website where you made the purchase, as we have no way to monitor what they do with our products after we ship to them.

If a product arrives damaged and unusable you must notify us the day of product arrival via phone or email here. The email must contain your order number and a description of what happened. Be sure to take a picture and send it to us with your order number on the subject line like DAMAGED PRODUCT – ORDER #(Insert your order number)

In the event of a valid exchange for broken or damaged products, return shipping will depend on the product(s) ordered, and the options available to us. Typically we will either send you a pre-paid shipping label for you to place on the return box or reimburse you for USPS first class shipping. DO NOT SHIP ANYTHING BEFORE DISCUSSING SHIPPING DETAILS WITH US. If you ship the product back to us in a more expensive manner than otherwise available, you will be responsible for the difference between the higher and lower shipping rates.